The Mediprocity Blog

For more than a decade, Mediprocity’s mission has been to build secure communication tools that aim to protect patient health information and improve workflow in the long-term care community.

Our vision is to build unique technologies for robust secure messaging, static and automated secure forms, narcotic orders, inventory tracking, integrations, and reporting.

Letting our mission and vision guide us, we have developed best-in-class technology for our customers so that their employees can stop using unencrypted email, outdated faxes, and unsecure texts/SMS to exchange patient health information (PHI).

It is important to remind healthcare professionals that the Office of Civil Rights and state surveyors are fully back into audit mode, and if your organization is not HIPAA-compliant, you will be fined and penalized. Even with the threat of the Office of Civil Rights (OCR), who govern HIPAA, as well as state surveyor visits, it has been a challenge for the companies we work with to ensure their employees are using the proper technologies legally and securely.

Two technologies that are often used in long-term care, WhatsApp and iMessage, are favorites because they are easy to use and encrypted. However, encryption alone is not HIPAA compliant.

That’s where we come in.

During the pandemic, emergency declarations by the U.S. government allowed unsecure communications in critical situations. These temporary allowances are no longer in effect, and once again many technologies in use don’t meet HIPAA and Hitech requirements that are back in full force.

Please review the emergency use authorization timeline below:

• January 31, 2020: The Department of Health and Human Services (HHS) declared a public health emergency (PHE) due to COVID-19, activating the PREP Act.

• February 4, 2020: The FDA issued the first EUA for a COVID-19 test under the PREP Act.

• Subsequent months: EUAs were issued for various COVID-19 vaccines, treatments, and other medical products.

• May 11, 2023: The HHS Secretary formally declared the termination of the COVID-19 PHE, resulting in several changes:

  • The PREP Act’s liability protections for EUA products ceased.

  • EUAs for COVID-19 products were no longer in effect, with some exceptions.

  • Certain EUA products transitioned to full FDA approval or other regulatory pathways.

Now there is a new threat to add to the list, which is employee whistleblowers. For example, if an employee reports to the organization that unsecure technology is in use and the organization fails to act, or employees continue to ignore the calls from corporate to fall into compliance, a company can open themselves up to direct civil lawsuits.

If a whistleblower employee’s employment is terminated, they can bring a wrongful termination lawsuit as well. These types of suits can be between $50,000 and $100,000 in claims on the low end, not to mention the time and cost for the legal proceedings and protections.

The reason for this story is as we embark on a new year, 2024, to remind our customers that all healthcare professionals and organizations must meet the compliance standards set forth in the Omnibus law and Hitech Act.

Remind your staff and organization that not only can they be reported to the government, which can trigger an audit, but a state survey could result in an expensive and dangerous F-Tag or IJ tag.

If you are looking for a reboot on your secure messaging or online secure forms processes, Mediprocity has you fully covered!

If you want to take your security further, protect your narcotic tracking, and remove the redundant paper you use in conjunction with your electronic medical record, SureCount, our new narcotics and shift change tracking tool, is your answer.

Contact us for further information at [email protected] today! We are here to help.

One thing we like to do is collect feedback from our customers and take action on the improvements and features you suggest to us. We are thrilled with the very positive things you have to say about SureCount, our newest tool.

Facilities love SureCount because it protects against diversion and tracks shift changes online.

Pharmacies love SureCount because it sends automatic low quantity alerts and helps avoid costly stat runs.

Everyone loves our introductory pricing, but it won’t be available for long. Ask for a demo today and lock in your low rate!

View the full Fall 2023 Newsletter online.

RedSail Technologies Announces Improved User Experience for DocuTrack Secure Messaging Interface, Powered by Mediprocity

(Spartanburg, SC – 10/3/2023) RedSail Technologies is excited to announce an enhanced user experience for customers of its premier product, DocuTrack, thanks to a pivotal partnership with Mediprocity. The new DocuTrack interface offers robust Mediprocity features that promise instant, HIPAA-secure collaboration among various healthcare professionals – including pharmacy technicians, pharmacists, nurse teams, prescribers, and DONs.

The modern healthcare industry is marked by its swift pace and the urgent need for seamless communication. Gone are the days of leaving voicemails and manually sorting through stacks of faxes. As the trend shifts toward efficient, paperless communication, RedSail Technologies is at the forefront, partnering with Mediprocity to provide tools to modernize and streamline vital interactions.

Key Features & Benefits:

Instant Collaboration: Directly from the DocuTrack interface, users can send messages, images, Rx order clarifications, and documents in a way that feels just like texting – instantly and securely. Mediprocity secure message contents can be placed and saved easily onto DocuTrack documents for future reference or audit reviews.

Enhanced Communications: With the power of Mediprocity secure messaging, users can eliminatethe need for traditional faxes, phone calls, and voicemails. The integrated interface ensures that you can send files and messages right from the DocuTrack screen, ensuring rapid problem-solving, quick answers, and improved coordination of care.

Secure Forms Integration: Administrative tasks are now simplified, as paperwork transitions to secure, online web forms. Accessible from any device, whether it’s a computer, tablet, or smartphone, the data from these completed forms integrates seamlessly into the DocuTrack management screen. Pharmacies and facilities can breathe a sigh of relief as tasks like admissions notifications, HIPAA release forms, and vaccine consents become straightforward.

SureCount Narcotic Control Tool: This feature addresses the pressing need for accurate narcotic control. It not only aids in preventing diversion errors but also offers real-time updates on inventory counts. Facilities can transition confidently away from paper-based systems, knowing that they can track shifts and narcotic counts online. Plus, with automated low-quantity alerts, facilities and pharmacies can eliminate costly stat runs and ensure that patients never go without critical medications.

“This collaboration with Mediprocity is not just about streamlining processes; it’s about enhancing patient care, ensuring transparency, and significantly reducing operational costs. We’re proud to be part of this revolution in pharmacy software solutions,” says Eddie Buchanan, Product Manager at RedSail Technologies.

“We hear extremely positive feedback from all our customers on the new secure messaging experience that DocuTrack 7.1.11 is offering, says Nicholas Magers, Mediprocity’s CSO. Recently, Mick Blazier, R.Ph., PharmD., director of operations for Everspring Pharmacy, told us,

‘The Docutrack Interface has changed the way Everspring is able to implement Mediprocity into our daily workflow for the better. The Docutrack interface makes the use of Mediprocity much more efficient and easier to use which streamlines the work of our pharmacy employees.’”

To learn more or schedule your upgrade to DocuTrack 7.1.11 and the transformative features it offers, contact [email protected].

About RedSail Technologies

RedSail Technologies, a trusted innovator in pharmacy software, is transforming patient care. Empowering over 10,000 pharmacies serving more than 8 million patients monthly, RedSail has deep experience with the needs and concerns of pharmacy across sectors – community, long-term care, outpatient, clinic, HME/DME, and specialty pharmacies – and their pharma, payer, and strategic industry partners.

Knowing the heart of pharmacy is the desire to provide meaningful patient care, RedSail makes daily pharmacy operations more seamless through advanced pharmacy management systems, transactional and medical billing services, and patient engagement solutions. Our leading brands, including PioneerRx®, groundbreaking Axys® long-term care pharmacy software, PowerLine®, TransactRx®, and QS/1®, provide the efficiency and industry integration that liberate pharmacists to focus on patients.

About Mediprocity, Inc

Mediprocity is modernizing the way long-term healthcare professionals communicate with each other by innovating communications tools for long term care, hospice, home health, skilled nursing, and LTC pharmacy.

Mediprocity uses our deep understanding and experience from 10+ years working with LTC medical, regulatory, pharmacy, and nursing to develop tools specialized for pharmacies, facilities, and prescribers for faster communication and to improve patient and resident care outcomes at lower operating costs.

Our secure messaging, secure forms, mobile Rx orders, and narcotic control tools are built on a HIPAA-compliant platform and enable users to coordinate text, images, Rx orders, and documents instantly and securely.

Mediprocity + Mueller MED teamed up for the Missouri Health Care Association’s 75th Annual Convention & Trade Show, in Branson, Missouri, to throw our first annual yacht rock-themed happy hour. Great to see so many of our customers and partners there! The event was a big success and we plan to take this show on the road in 2024!

Check out the event highlights online:

Plan ahead now for an easier, less stressful fall season!

Turn your vaccine clinic paper forms into secure online forms this summer.

Secure online forms can eliminate paperwork and can ensure that forms aren’t returned with missing information.

Or, be proactive against diversion, stat runs and e-kit pulls with our newest solution, SureCount, that gives the facility, pharmacy, and providers real-time updates on inventory counts.

Reach out to us today for more ideas and solutions to make the fall of 2023 a success.
View the full Summer 2023 Newsletter online.

This spring, we are debuting two NEW solutions that solve a decades-old problem for facilities and pharmacies alike – narcotic inventory and diversion.

The new SureCount software and SureCount E-Kit are powerful tools for tracking narcotic inventory and preventing diversion.

These two products are tailored to the needs of our LTC customers and based off of your feedback about your biggest challenges and headaches.

Want to learn more? Contact us for a demo and introductory pricing.

Some of our customers occasionally use Microsoft Teams, Slack, Zoom, or other tools to communicate with teams and providers. But using these tools often leaves your company open to risk.

Recently a Teams weakness was discovered that can transmit all communications in plain text – a big risk for LTC users. Two articles about this issue were published online recently:

We recommend that our customers who are at risk talk this issue over with their IT departments and consider a better tool for secure messaging.

TC communications needs are more complex than a one-size-fits-all solution like Teams.

Staying on top of HIPAA is a constant consideration in health care. Do the tools that you use understand and address the exacting rules and regulations of the industry?

Mediprocity is tailored for the needs and regulations of LTC, including closed-door pharmacies, long-term care facilities, hospice care, and memory care, and designed to make instant messaging and sharing of files and PHI safe and secure.

Our newest product launch is a carefully tailored tool that was created specifically for long-term care, and based off of direct feedback from our customers.

SureCount solves serious issues around narcotic diversion that LTC facilities and pharmacies contend with and offers accountability and inventory control on narcotics.

Another step away from risky, slow, paper recordkeeping. We are excited to share it with you in early 2023!

In News & Commentary, Updates & New Features

But will your clinics generate a ton of paperwork for your staff to deal with?

This year, why not convert your paper forms to secure online documents with Mediprocity?

All your vaccine administration paperwork, including consent forms, could be completed securely and quickly online instead of on paper!

Route completed forms as PDFs directly into your pharmacy management software or desktop folders.

Check out example online forms for:

Or, use Mediprocity’s dashboard tool to view all your form data on one screen and export to Excel for audits and reporting.

Contact us to learn more.

This summer our team has expanded to welcome a new key accounts manager, and we could not be more excited to introduce her. We are also launching a new dashboard tool that offers a snapshot view of all your secure forms data, and are now offering an integration with Microsoft Outlook through our new add-in. Please let us know if you are interested in more information or a demo! View the full Summer 2022 Newsletter online.