Updates & New Features

Software update 5/12/2020

By 05/12/2020 May 20th, 2020 No Comments

In this update, we made several upgrades and added features based on user feedback. Highlights include enhanced message search capabilities, the ability to star a message to prioritize and find it quickly, and a new fast way to access our library of support and tutorial videos.


  • Search message history by date range
  • Prioritize a discussion: allows you to now star an entire discussion and review your starred discussions in the new star menu
  • Prioritize a message: Star a message bubble inside a message and find in your history under ‘See More / Starred’
  • Video help icon added to the top menu bar for web/widget users
  • Video help icon added to the Administrator pages for web/widget users
  • Block a user if sent to wrong email/mobile phone using Secure Notify
  • Secure Forms added to Administrator page
  • Secure Forms added to all user profiles if enabled in an organization
  • Secure Forms may select which users from their org can access which forms.
  • Secure Forms added to mobile applications
  • Secure Forms may be selected from compose
  • Secure Notify to allow admins to assign user to send alerts
  • Contact import for Secure Notify
  • Draft and Schedule for Secure Notify